Purpose
The purpose of "Total Productivity Management" is to improve the competitiveness of products and services in quality, price, cost and customer responsiveness, thereby increasing the profitability, market share, and return on investment in human, material, capital, and technology resources.

Methodology
Dr. Sumanth's proprietary, "Pre-TPmgt" and 10-Step Methodology will be implemented.

Customer Satisfaction Survey (CSS^©)
This involves a scientifically defined and administered survey of a random sample of customers in 12 critical areas.

Pre-TPMGT Steps:

1. Mission Statement development

2. STPM© Analysis
   Dr. Sumanth's TPM (STPM) Analysis will be made to determine:

   • Total Productivity and Break-Even Point of Total Productivity
     
   • Human Productivity
     
   • Materials Productivity
     
   • Fixed Capital Productivity
     
   • Working Capital Productivity
     
   • Energy Productivity
     
   • Other Expense Productivity
     
   • An analysis will be made of the impact of these productivities on profits.
     
   
   
3. Management Goals Development
   Based on the STPM© Analysis and the Mission Statement, a set of Management Goals will be developed.
   
4. Fishbone Analysis and Action Plans Development
   Using the Fishbone Analysis, Action Plans will be developed for each of the Management Goals.
   
5. PQT© Training
   This training entails an 8-step approach for problem-solving to improve productivity, quality, and customer responsiveness. It also teaches the skills in supervision, planning,organizing, motivating, delegating, controlling, and communicating.
   
6. Implementation of Action Plans
   Those trained in the PQT© process will be essentially equipped to implement the action plans. Guidance will be provided where necessary.
   
7. Assessment of Management Goals
   To assess the progress toward the achievement of the management goals, the STPM© will be applied, and personnel from Accounting and Management Information Systems will be taught how to use it.
   
8. TPG©
   To provide consistent motivation to achieve the corporate mission, the "Total Productivity Gainsharing" formula will be applied. The Management will be guided to consider different options.
   
9. New Goals Development
   A set of new management goals will be developed for the coming year by the Management, using the skills and training provided during the implementation of the TPmgt.